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Dashboard Questions

If you're looking for help on how to use the dashboard and get the most out of its features, this section is for you.


Pricing Feature Questions

If you would like more information on pricing plans and what features you get in each tier, check this section.


All Other Questions

For questions on integration, how Vidy's products work, and all other details about the platform, check out our FAQs.

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Quick Answers to

Frequently Asked Questions

Can I be both a publisher and an advertiser?

Sure! Just be sure to make two accounts, one as a publisher and one as an advertiser. Many of our pubs run campaigns on behalf of their advertisers on the Vidy platform out of convenience, and they also run campaigns for their own publication's brand.

What is your support turnaround time?

We endeavor to reply to all support requests and questions same-day. We prioritize accounts on the Business and Pro tiers over free accounts, but will always respond as fast as we can. If you are in need of urgent help on a regular basis we recommend considering upgrading to Business for immediate priority.

Can I sell Vidy ads for any price?

Yes, with a caveat. We allow you to sell video ads that you stream through the Vidy unit on your site at any price that you want, provided that your price is not lower than Vidy's base demand price. We provide pricing guidance upon request on a CPM basis.

Can you help me with my programmatic campaign?

If you let us know what you would like to accomplish with your campaign by emailing [email protected], we will see what we can do to help. We want you to hit your full potential with the Vidy unit.

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Vidy unlocks a new dimension of context for your content, and arms your campaigns with a connected and intimate video experience that will captivate your users.